Refund Policy

When to claim?

Only for defective, damaged, or manufacturing faults.

Can I return used items?

No, used, washed, or altered products are not eligible.

How to report a defect?

Contact Pluma support with order details and photos of the defect.

Do I send the product first?

Wait for Pluma’s instructions before returning anything.

What if claim is approved?

Pluma will arrange a refund or replacement promptly.

Who to contact for support?

Reach out to Pluma customer support via email or phone.

Terms & Conditions

Welcome to Pluma!

These Terms and Conditions govern your use of the Pluma website and the purchase of products available through our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

Cookies

Pluma uses cookies and similar technologies to improve your browsing experience, personalize content, analyze website traffic, and support marketing activities.

Some cookies are essential for the website to function properly and cannot be disabled. Optional cookies may be accepted or declined through the cookie preferences available on our website.

Third-party services integrated into our website may also place cookies or collect information in accordance with their own privacy policies.

Intellectual Property

Unless otherwise stated, all content available on the Pluma website—including product images, photographs, graphics, logos, designs, text, descriptions, branding, and other materials—is owned by or licensed to Pluma and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial purposes only.

You must not:

• Copy, reproduce, or republish material from the Pluma website without permission.

• Sell, rent, sublicense, or commercially exploit our website content.

• Modify, duplicate, or reproduce our product images, designs, branding, or other protected materials.

• Redistribute or use our content for commercial purposes without prior written permission.

• Use the Pluma name, logo, trademarks, or other brand assets without authorization.

User Comments and Reviews

Certain areas of our website may allow customers to submit reviews, comments, photographs, or other content.

Pluma does not necessarily review or endorse user-generated content before it is posted. Opinions expressed by customers are their own and do not necessarily represent the views of Pluma.

By submitting content to our website, you confirm that:

• You have the right and necessary permissions to submit the content.

• The content does not infringe any third-party copyright, trademark, privacy, or other intellectual property rights.

• The content is not defamatory, obscene, abusive, unlawful, or otherwise inappropriate.

• The content is not intended to promote unlawful activities or unauthorized commercial activity.

By submitting a review, photograph, comment, or other content, you grant Pluma a non-exclusive, royalty-free right to use, reproduce, display, adapt, and publish that content for legitimate business, promotional, and marketing purposes.

Pluma reserves the right to remove or refuse any content that it considers inappropriate, offensive, unlawful, misleading, or in violation of these Terms and Conditions.

Product Information

Pluma makes reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, prices, and other information displayed on the website are accurate.

However, slight variations may occur due to screen settings, photography, lighting, manufacturing processes, or the nature of textile products.

We reserve the right to correct errors, update product information, modify prices, or discontinue products at any time without prior notice, subject to applicable law.

Orders and Payments

By placing an order through the Pluma website, you agree to provide accurate and complete information.

An order is subject to acceptance and availability. Pluma reserves the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Incomplete or inaccurate customer information.

• Other circumstances permitted under applicable law.

Payments may be processed through third-party payment service providers. Your use of such payment services may also be subject to their respective terms and policies.

Shipping and Delivery

Pluma will make reasonable efforts to dispatch and deliver orders within the estimated timeframe communicated at the time of purchase.

Delivery times may vary due to factors outside our reasonable control, including courier delays, weather conditions, public holidays, operational disruptions, or incorrect delivery information provided by the customer.

Once an order has been handed over to the delivery partner, certain aspects of delivery may be subject to the courier's terms and procedures.

Returns, Refunds and Exchanges

Returns, refunds, cancellations, and exchanges are subject to Pluma's applicable Return and Refund Policy.

Customers should review the Return and Refund Policy before placing an order.

Where required by applicable law, your statutory consumer rights remain unaffected by these Terms and Conditions.

Hyperlinking to Our Website

Government agencies, search engines, news organizations, online directories, and other organizations may link to the Pluma website where such linking is lawful and does not falsely imply sponsorship, endorsement, or affiliation.

Other organizations may request permission to link to our website by contacting Pluma through our official contact details.

No use of the Pluma logo, trademarks, or other brand artwork is permitted for linking purposes without prior written authorization.

Content Liability

Pluma is not responsible for content appearing on third-party websites that link to or reference our website.

You agree not to place links to Pluma on websites containing unlawful, defamatory, obscene, misleading, or infringing content, or content that violates the rights of third parties.

Reservation of Rights

Pluma reserves the right to request the removal of any link to our website that we reasonably believe is inappropriate or violates these Terms and Conditions.

We also reserve the right to amend these Terms and Conditions, our website content, and our linking policy from time to time.

Your continued use of the website following any changes constitutes acceptance of the updated Terms and Conditions.

Removal of Links

If you believe that a link or other content appearing on our website is inappropriate or offensive, you may contact Pluma and inform us of the issue.

We may consider requests to remove links or content, but we are not obligated to remove them or respond to every request.

Website Availability and Accuracy

Pluma strives to keep the website available and its information accurate and up to date. However, we do not guarantee that the website will always be available, error-free, complete, or current.

Information on the website may be updated or changed without notice.

Limitation of Liability

To the maximum extent permitted by applicable law, Pluma shall not be liable for losses or damages arising from the use of, or inability to use, the website or its content.

Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such exclusion or limitation is prohibited.

Where products or services are provided subject to applicable consumer protection laws, nothing in these Terms and Conditions is intended to restrict your statutory rights.

Changes to These Terms

Pluma may update these Terms and Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

Any updated version will be posted on this page with the revised effective date where appropriate.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact Pluma through the contact details provided on our website.

Pluma

Refund Policy